Patient Experience 2017 Jersey City, New Jersey, USA 5-6 June 2017

Description:
To be a leader in today’s economy, you need to excel at customer experience. Healthcare isn’t travel or retail, but the consumer is the same person, whether they are searching for a hotel room or picking a hospital or medication. Patients are unlike other kinds of customers since they have to make complex, time-sensitive health-related decisions. The competitive landscape is changing rapidly and the end-to-end experience matters more than ever. The traditional commercial approach based on mass-media advertising, aggressive sales forces, ready access to physicians and relatively uninformed patients has fallen short. To date, few health systems, pharmaceutical companies and device manufacturers have successfully achieved exemplary patient/customer experience initiatives.

Price:
Early Bird Pricing: Healthcare/Pharma Professionals (Register by April 14, 2017): USD 1495
Early Bird Pricing: Agency/Service Providers (Register by April 14, 2017): USD 1895
Standard Pricing: Healthcare/Pharma Professionals (Register by June 4, 2017): USD 1695
Standard Pricing: Agency/Service Providers (Register by June 4, 2017): USD 2095
Onsite Pricing: Healthcare/Pharma Professionals: USD 1895
Onsite Pricing: Agency/Service Providers: USD 2295

Speakers: Liz Presson, Claudine Cangiano, Jennifer Horonjeff, Brent Bowman, Susan Osborne, Maria Karalis, Deb Mayo, Keith Boyle, Joan Kelly, Luther T. Clark, Randy Hutchison